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Complaint Form Sentec ref number: [Filled in by Sentec] Dear Customer, This form is to report defective products supplied to you by Sentec International

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Complaint Form Sentec ref number: [Filled in by Sentec] Dear Customer, This form is to report defective products supplied to you by Sentec International



Datum10.05.2017
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Complaint Form

Sentec ref. number: [Filled in by Sentec]

Dear Customer,

This form is to report defective products supplied to you by Sentec International.



Product complaints are processed when all relevant data is provided including a sample of the product showing the defect and a blank, unprinted sample enabling investigation of the defect is received by Sentec International.


For damage caused by Transport: Only page 1 needs to be completed.
Please e-mail pictures of the damage with this form to complaint@sentecinternational.com.

Current date:

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Company name:

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Contact name:

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Email-address:

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Tel. Number:

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Your contact information:

Sentec product code:

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Batch code (if known):

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Quantity claimed:

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Date of purchase:

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Order/invoice number:

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Remarks:

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Product information:

Description of complaint:

Nature of defect:

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If applicable, describe the conditions under which the product has been used: (indoor/outdoor,method of application, type of adhesive used, etc.)

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Printer type:

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Ink type used:

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Printer settings:

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Remarks:

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Product complaints are processed when all relevant data is provided including a sample of the product showing the defect and a blank, unprinted sample enabling investigation of the defect is received by Sentec International.

Samples
Yes, I will send samples to Sentec International.
(Address: Sentec International bv, Attn. Mr. Beerling, Pascallaan 36, 8218 NJ Lelystad, The Netherlands. Please include a copy of this form to the samples.)

Pictures
Yes, I will send pictures together with this form to complaint@sentecinternational.com.
(Pictures of the defect may speed up the complaint handling process.)

Thank you for your information.




Please send this form (and pictures) to complaint@sentecinternational.com.
You will receive a reference number within 48 hours.

Once received your Complaint form and samples we will confirm it and investigate your complaint as soon as possible. If the complaint is found valid, Sentec will replace defective material as described in our general terms and conditions; General Conditions of Sale and Delivery


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Complaint Form – Sentec International bv

  • For damage caused by Transport
  • Your contact information
  • Product information: Description of complaint
  • Samples ☐ Yes
  • Please send this form (and pictures) to complaint@sentecinternational.com. You will receive a reference number within 48 hours.

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